Shipping & Delivery Policy
At Express Tiny House, we aim to make the delivery of large equipment clear, predictable, and straightforward. All products are shipped from locations within the United States, helping us provide reliable and efficient delivery to customers across the country.
Shipping Timeframes
Orders typically ship within 7–12 business days after payment has been confirmed. Delivery times may vary slightly depending on product availability, delivery location, freight scheduling, weather conditions, and carrier availability.
If additional coordination is required before shipment, our team will contact you to confirm the necessary details.
Order Processing
All products go through a production, preparation, and quality-check process before being shipped. Orders are generally processed within 0–2 business days, Monday through Friday.
Order Cut-Off Time
Orders placed Monday through Friday before 3:00 PM (GMT-05:00) Eastern Time (New York) will begin processing on the same business day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
Shipping Rates
We offer free standard freight delivery within the United States.
| Shipping Method | Shipping Cost |
|---|---|
| Standard Freight Delivery | Free |
Delivery Details
- Deliveries are made by freight carriers to accessible locations suitable for large commercial trucks.
- Customers are responsible for ensuring that the delivery location is clear, safe, and accessible at the scheduled delivery time.
- Offloading requirements may vary depending on the product being delivered.
- Our team will provide relevant delivery and offloading information before the shipment arrives.
- Customers may need to arrange suitable equipment or assistance for unloading, depending on the size and type of product.
Order Confirmation & Delivery Coordination
Once your order has been scheduled for shipment, you will receive confirmation with the relevant delivery details.
The freight carrier may contact you directly to arrange and confirm the final delivery date and time. Please ensure that the contact information provided with your order is accurate and up to date.
Order Tracking
Once your order has been dispatched, tracking information will be provided when available. This allows you to monitor your shipment and stay informed about its delivery progress.
Shipping Limitations & Delays
Delivery schedules may occasionally be affected by circumstances beyond our control, including:
- Severe weather conditions
- Carrier delays
- Freight scheduling issues
- Road or transportation restrictions
- Remote or difficult-to-access delivery locations
- Site accessibility or unloading issues
While Express Tiny House cannot be held responsible for delays caused by circumstances outside our control, we will make reasonable efforts to communicate any significant delays and keep you informed throughout the delivery process.
Customer Responsibilities
Before delivery, customers should ensure that the delivery site is:
- Accessible to large freight trucks
- Clear of obstacles and hazards
- Suitable for the size and weight of the delivered product
- Ready for unloading at the scheduled delivery time
Failure to provide suitable access may result in delivery delays or additional arrangements being required.
Questions About Shipping
If you have questions about shipping, delivery requirements, freight access, or whether your location is suitable for delivery, please contact Express Tiny House before placing your order.
Our team is happy to assist and help ensure your delivery process is as smooth and straightforward as possible.